Privacy Policy
This policy applies to the website and consultation services operated by MediVoyage, a global medical travel company.
1. About Us
MediVoyage is a global medical travel company that connects patients with accredited hospitals and clinics abroad, providing end-to-end assistance from consultation and quoting to travel and recovery. This policy explains how we handle your personal information while providing these services.
2. Information We Collect
We only collect information necessary to serve you: the name, contact details, country/region, desired treatment and preferred timing you voluntarily provide, as well as any medical description or prior treatment records you choose to share; we also collect basic technical logs generated by your visits to our website.
3. How We Use Your Information
Your information is used to respond to inquiries, match you with suitable partner hospitals, prepare treatment plans and cost estimates, arrange callbacks and travel assistance, and — with your consent — send service notifications. We will not use your information for purposes unrelated to the above.
4. Sharing of Information
To fulfill the services you request, we may share necessary information with the partner hospitals, medical teams and travel service providers you select or confirm. Except as required by law, we will not sell or rent your personal information to any other third party.
5. Handling of Medical Records
Medical records, images and test reports you upload are sensitive information. They are used for medical evaluation only with your explicit consent, and disclosed only to the medical institutions involved in that evaluation. You may withdraw your consent and request deletion of such records at any time.
6. Data Security & Retention
We use access controls, encrypted transmission and minimized retention to protect your information, and delete or anonymize it once the service purpose is fulfilled or upon your request, to the extent permitted by law.
7. Your Rights
You have the right to access, correct, copy or delete your personal information, and to request that we stop sending service notifications. Please contact us using the details below and we will respond within a reasonable time.
8. Policy Updates
If this policy is updated, the latest version will be posted on this page. Continued use of this website and our services indicates your understanding of the updated content.
9. Contact Us
If you have any questions about this policy, please contact MediVoyage, a global medical travel company:
info@medivoyage.me
+1-425-400-5886