CONTACT US
Contact Us
Leave your phone number and region, and a MediVoyage advisor will call you back at a convenient time in your local time zone to help plan your treatment, budget and itinerary.
CONTACT CHANNELS
Reach us through multiple channels
Choose whatever works best for you: call directly, email your medical records, or chat instantly with an advisor via WeChat / WhatsApp.
Call us
+1-425-400-5886
24/7 emergency medical assistance hotline, staffed by English and Chinese-speaking advisors.
Email us
info@medivoyage.me
Send medical records and imaging to support@medivoyage.me; advisors reply within 1 business day.
MediVoyage-CN
Copy the WeChat ID and add it in the WeChat app to share files and voice chat directly.
+1-425-400-5886
Recommended for international clients; LINE is also supported: @medivoyage.
FAQ
Frequently asked questions
From partnership inquiries to itinerary and cancellation questions, pick a topic to see answers. Can't find what you need? Our advisors are online 24/7.
How can a hospital or clinic become a MediVoyage partner?
Send your institution profile, accreditations (e.g. JCI / Tier-3), key departments and price ranges to info@medivoyage.me. Our business team will follow up within 2 business days to arrange credential review and an on-site or online visit.
Can travel agencies, insurers or corporate clients onboard in bulk?
Yes. We offer dedicated channels for corporate health checks, cross-border insurance direct billing and group treatment, with annual framework agreements and a dedicated advisor team.
Are there platform fees for partnerships?
It's always free for patients. Institutions are settled based on completed referrals, with the revenue split defined in the partnership agreement — there are no upfront listing fees.